Privacy Policy

1. Introduction

GiveLocally ("we", "our", or "us") is operated by GiveLocally Technologies Private Limited, a company registered in India. We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use the GiveLocally mobile application and website (collectively, the "Platform").

By using our Platform, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, mobile number, and profile photo when you register.
• Location Data: Approximate or precise location to show you donations and requests nearby. You may disable this in your device settings, but core features of the app require it.
• Listing Content: Photos, descriptions, and category information for items you list to give or receive.
• Transaction Data: Details of claims, exchanges, and platform fee payments processed via Razorpay.
• Device Information: Device type, operating system, app version, and unique device identifiers.
• Usage Data: Pages viewed, features used, and time spent on the Platform, collected via analytics tools.
• Communications: Messages exchanged between users within the Platform's in-app chat.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the GiveLocally Platform.
• Match givers and receivers based on location and item category.
• Process the ₹9 receiver commitment fee and community event platform fees via our payment partner.
• Send you transactional notifications such as OTP pickup codes, exchange confirmations, and listing updates.
• Send service updates, policy changes, and (where you have opted in) promotional communications.
• Detect fraud, abuse, and safety issues on the Platform.
• Comply with legal obligations applicable under Indian law.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Other Users: Your display name, general neighbourhood, and listing content are visible to other users of the Platform. Your exact address is never shared; only proximity is shown.
• Payment Processors: Razorpay processes payments on our behalf and is subject to its own privacy policy and PCI-DSS compliance standards.
• Analytics Providers: We use third-party analytics services to understand Platform usage. These services receive anonymised or pseudonymised data.
• Legal Requirements: We may disclose information if required by law, court order, or a government authority in India.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you in accordance with applicable Indian law.

7. Children's Privacy

GiveLocally is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us at connect@givelocally.in and we will delete it promptly.

8. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent for optional data processing (such as marketing emails).
• Raise a grievance with our Grievance Officer.

To exercise any of these rights, contact us at connect@givelocally.in.

9. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and analyse traffic. You can control cookie preferences through your browser settings. The GiveLocally mobile app does not use browser cookies but may use similar device-level identifiers for analytics and crash reporting.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those services and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of our Grievance Officer are:

• Name: GiveLocally Support Team
• Email: connect@givelocally.in
• Response Time: Within 30 days of receipt of grievance

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at connect@givelocally.in.